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Come Join the Team!

Position Summary

We are seeking a reliable and customer-focused Retail & Print shop Associate to join our small team. This role combines retail sales, customer service, cashier responsibilities, and basic print production as well as ensuring the store is properly opened and closed. The ideal candidate enjoys working with people, has strong attention to detail, and can help create a welcoming shopping experience while assisting customers with printing and copying needs. Weekend availability is required.

Responsibilities

  • Open and close the store according to established procedures

  • Greet customers and provide exceptional customer service

  • Operate the cash register and accurately process transactions

  • Provide friendly, professional customer service and assist customers with questions, purchases, and special orders

  • Maintain a clean, organized, and welcoming/attractive store environment

  • Stock merchandise and monitor inventory levels as needed (notify management of low stock)

  • Answer phones, handle customer inquiries, and resolve issues in a courteous manner

  • Assist with general daily shop tasks as assigned

  • Perform basic printing and related shop services

  • Prepare and package print orders accurately and on time

  • Keep the sales floor, print area, and checkout counter clean and organized

  • Assist with seasonal displays, promotions, and store events as needed

  • Follow all store policies regarding cash handling, customer service, and daily operations

Qualifications

  • Excellent customer service and communication skills

  • Cashier or retail experience preferred

  • Basic computer skills and desire to learn basic printing equipment and software

  • Dependable, punctual, and able to work independently

  • Ability to multitask and work efficiently in a busy environment

  • Strong attention to detail and accuracy when handling print orders

  • Comfortable standing for extended periods and lifting light to moderate items

  • Weekend availability required

  • Ability to stand for extended periods and lift light to moderate items as needed

Schedule

  • Part-time (10-16hrs per week @ $15 per hour)

  • Weekend shifts required

  • Flexible weekday availability preferred

We are looking for someone who is dependable, detail-oriented, and enjoys helping customers. A positive attitude, willingness to learn, and commitment to excellent customer service are essential. If you take pride in providing great service and keeping operations running smoothly, we'd love to hear from you.

 

We offer a welcoming work environment where team members play an important role in supporting both our retail and print services.

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Printed Mass

116 Pleasant Street | Suite 162

Easthampton, MA 01027

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